|
| ||
|
How long does it take before I can view my customized favor on the web?
Your item is available to view online within 24-48 hours after placing yourorder. If you wish to have a photo added you will need to email the photo to us in JPG or JPEG format. If you do not have your picture in a file you can send us the actual photo which will be promptly returned to you with your order. Back to Top
How long does it take before my order is ready to be shipped or picked up?
We kindly request 10 business days to complete most orders. We will begin processing the bulk of your order once you have seen your finsihed item online and approve it which will guarantee your satisfaction. Online proofs are ready for your review within 24 to 48 hours after placing your order. If you need your order completed and shipped sooner please call us to see if we can shorten the time for you based on our work load at that time. Back to Top
I saw a background image from another category I really liked, can I have it put on my candy bar in a different event category?
Yes. If for example you wanted baby shower candy bars and you saw a background image or certain picture in the birth announcement category that you really liked and wanted to use instead, we would gladly do that for you. Back to Top
I won the monthly awards contest, do I have to pay for shipping and am I required to purchase more candy?
If you entered and won the monthly awards contest you get your choice of 1 dozen full size bars or 2 dozen miniatures, and the shipping, photo editing, and cooler pack are FREE and there is no obligation to purchase more candy bars. Back to Top
My event is based on a specific theme, can you create a wrapper design just for my theme?
Yes. Almost all our competitors charge high fees to design a candy wrapper from scratch, but we do not! Whether its a theme wedding, birthday, baby event, business, or anything, we will design it for you at no additional cost. Back to Top
Are the design images on the back of the large bars available on the Hershey Miniatures ?
No. Due to the small size of the Hershey Miniatures ® the detailed designs on the back of the large candy bars are not available on the miniatures. Back to Top
I want to have a photo placed on the candy wrapper, do I need to do any editing before I send it?
No. Simply download your picture from your digital camera or scanner and e-mail it to us as a JPG or JPEG. We will do all the photo editing necessary to make it look great on the candy wrapper. Back to Top
Is there a fee to add photos to my favor?
No. Sweet Events never charges to add photos to your custom favors. Back to Top
I don't have a digital camera or scanner but I really want a photo added to my candy bar, what can I do?
If you don't have access to a scanner or digital camera but you have an actual photo you would like to add, simply drop it off if you are local, or mail it to us and we will scan it and edit it for you and then promptly return it to you with your order. Back to Top
We hope you will choose a candy bar made especially for you from Sweet Events. 100% satisfaction is our goal, so please give us a call with any questions you may have and we will make sure that you can place your candy bar favor order with confidence!